Exchange and Return Policy
No Returns / Refunds - Exchange only Policy
All requests for an exchange of merchandise must be within fifteen (15) days of receipt of the item.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at saralushoes@outlook.com
All shipping costs for returned items or exchanges are the customer’s responsibility. All
returned merchandise is subject to a ten percent (10%) restocking fee. No refunds will be
issued. Exchanges for alternative merchandise are limited to items purchased in the United
States and Puerto Rico only. Once we receive your returned merchandise, and it is
processed, we will issue you within 3-6 business days the replacement of your merchandise.
**Unfortunately, we cannot accept returns on sale items or gift cards.
Warranty
All merchandise purchased is eligible for warranty for a period of thirty (30) days from receipt. There are no other warranties either expressed or implied which are applicable to any merchandise sold.
**Falls and accidents are not covered by warranty. Damage caused by pets, dogs and cats are not covered by warranty. Unauthorized returns from other countries are assumed by the customer.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
**Only if received merchandise is sent wrong or damaged at receipt time we will investigate and consider the case and cover the expenses.